@INCOLLECTION{ijdet2013,
  author = {MacKinnon, Lachlan and Bacon, Liz and Cortellessa, Gabriella and Cesta, Amedeo},
  title = {Using Emotional Intelligence in Training Crisis Managers: The Pandora Approach},
  booktitle = {International Journal of Distance Education Technologies (IJDET)},
  publisher = {IGI Global},
  year = {2013},
  volume = {11},
  number = {2},
  pages = {66--96},
  issn = {1539-3100},
  doi = {10.4018/jdet.2013040104},
  url = {http://www.igi-global.com/article/using-emotional-intelligence-training-crisis/77841}
}